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Frequently Asked Questions

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Are my packages insured?

Our shipping companies offer insurance to insure delivery and any damage due to shipping. We do not, at this time, offer insurance.


How do I place my order?

First, you register, then fill out the order form with as much information as you can. This will ensure we have all the information we need to find the product for you. The more information you provide, the better we are at finding it. You can also order by sending us an email at info@onestopshopabroad.com or call us at 301-531-5285.


What is the minimum amount of order I can place?

At present we do not have a minimum order. Please bear in mind that this is subject to change in the future.


How do I pay?

You can make payments by Bank Wire transfer, Western Union, Visa, MasterCard and Paypal.


Do you group orders?

Yes, we try to save you shipping costs, however, it depends on our shipper's consolidate policy and where (the country) the order is shipped.


Can I change my order?

As long as your order has not been shipped, you can call us or email us to change your order.


How do I cancel my order?

Unfortunately, we can only cancel orders if they haven't been shipped. Call or email us if you have any questions.


How do I confirm that my order has been received?

We will send you an email to confirm your order.


How do I know my payment has been received?

You will receive an email confirmation receipt.


Why do I have to pay a service fee to One Stop Shop Abroad?

We do the shopping for you so you don't have to! We save you time and money, not to mention the time you save on travel looking all over the place for the product you can't find. The 10% service fee on the total order is for the time we spend on finding your product. It's doesn't include shipping costs. You can't beat that anywhere!


What is the shipping/delivery fee?

Our shipping/delivery fee varies for each county. You can call for quotes or email us at info@onestopshopabroad.com


Why should I use One Stop Shop Abroad?

We offer a unique shopping service experience that allows us, as your online personal shopper, to get you the best deals by watching for sales, coupons, and sellouts for your product at the best price from the US. We use the information you send us to find the product and ship it right to your door. We do all the leg work so you don't have to!


How long does shipping take?

It depends on the shipping company. Shipping can take 3 to 14 days depending on the airfreight method you chose and country where the product is being shipped. Ocean Freight takes 18 to 30 days, depending on when the shipment is received. We also offer door to door delivery, depending on your country.


Is my personal information safe on your website?

We NEVER share our customer's information. Our website is secure so you can be comfortable entering your personal information. We do not sell personal information to any third party or solicitor. Your security and privacy is our #1 priority.


How do I get a quote?

You can call us at 301-531-5285 or email us at info@onestopshopabroad.com to receive a quote in minutes.